Privacy Policy

Introduction:
Polar VPN: Safe & Fast "refers to HUAYAO GROUP HOLDINGS CO.LIMITED, the operator of Polar VPN: Safe & Fast (hereinafter referred to as" Polar VPN: Safe & Fast "or" us "). This" Privacy Policy " (hereinafter referred to as" this Policy ") explains how Polar VPN: Safe & Fast will handle your personal information and privacy information, and declares Polar VPN: Safe & Fast's commitment to protecting privacy. Love Accelerate will update or modify this policy from time to time based on information processing scenarios. Please read, understand, and agree to this policy and any supplementary policies before submitting personal information or privacy information to Polar VPN: Safe & Fast. This Privacy Policy applies to information collected by Polar VPN: Safe & Fast through websites, mobile applications, products, and services that display this privacy policy. This Privacy Policy applies to all products and services currently provided by Polar VPN: Safe & Fast. Please read and fully understand the terms of this policy. Polar VPN: Safe & Fast will prompt you to pay attention to restrictions and key terms in bold or italics. By accessing Polar VPN: Safe & Fast's website or using or purchasing products and services provided by Polar VPN: Safe & Fast, you accept the content of this Privacy Policy and agree to Polar VPN: Safe & Fast's use of your information in accordance with this Privacy Policy Juvenile should read this policy with the accompaniment of a legal guardian. We will explain one by one how we collect, use, protect and handle personal information, so that you can understand the overview of personal information.

1.Information collection and related permission application

1.1 Polar VPN: Safe & Fast collects personal information about you, as well as information about your personal preferences for Polar VPN: Safe & Fast products. The personal information we usually collect includes: email address, IP Address, and account information that you will be involved in the purchase process, billing information, and contact information.
 
1.2 IMEI/Mac Address: We obtain the user's device Mac address, device serial number, and unique device identification code (IMEI/Android ID) to identify the device's unique number and prevent users from obtaining free time through illegal cheating.
 
1.3 Application installation list/application process list: We need to obtain the application installation list/application process list and running process information of your Android device for the specified application functions in the Android version software, and also for the support team to help you solve technical problems.
 
1.4 Polar VPN: Safe & Fast receives and collects your personal information in a number of different ways.
 
These methods include:
(1) Letters from you. When you send us an email or write to us, you will provide your personal information, contact details and other personal information in the email.
(2) Customer service support. The personal information you provide to us when you email us to request technical assistance with our products or to learn about our products.
Product registration. When registering for a Polar VPN: Safe & Fast account, the system will ask you to provide information so that we can record you as the owner of the Polar VPN: Safe & Fast account, which will help us provide services and information to you.
Purchase. When you become a Polar VPN: Safe & FastVIP member through payment, you need to provide us with information, including bank account info for your company/team or personal transaction information.
 
1.5 In order to ensure the stability of the software connection, we may self-boot within a reasonable frequency range and use self-boot for no other purpose.
 
1.6 For the purpose of software updates and Client Server, we will use storage permissions in reasonable scenarios to download and store the new version installation package. When users contact customer service in the App, they upload pictures and files for customer service to assist users in solving usage problems.
 
1.7 In order to display the connection status of Polar VPN: Safe & Fast in the notification bar, we will use the permission to send notifications in reasonable scenarios.
 

2. Scope of use

2.1 Polar VPN: Safe & Fast will use your personal information for the following purposes:
(1) Product Registration: The information you provide when registering will be used to create your Polar VPN: Safe & Fast account, and when you contact Polar VPN: Safe & Fast customer service, this information will also assist Polar VPN: Safe & Fast in providing you with support.
(2) Use of the product: Polar VPN: Safe & Fast uses the information collected during the use of the product to: periodically verify your right to use the product or service; confirm whether you are using an earlier version of the product/feature or whether it will be helpful for you to use Polar VPN: Safe & Fast before sending you notifications of new product/feature upgrades; and receive product internal messages requested by you from Polar VPN: Safe & Fast.
(3) Product Purchase: When you purchase Polar VPN: Safe & Fast products or services, Polar VPN: Safe & Fast will use your information to process payment and send you purchase information.
(4) Internal analysis: We will use the information you provide to us for internal statistics and analysis to evaluate and enhance your experience with the Polar VPN: Safe & Fast website and software, including by identifying your preferences and purchase intentions, marketing, and activities related to operations and development.

3.Anti-abuse automatic collection of information

3.1 Due to the fact that Polar VPN: Safe & Fast has the function of hiding their true IP Address, the vast majority of users use this function for legitimate purposes. However, a small number of users will use this function for improper purposes. Polar VPN: Safe & Fast will automatically record and receive your usage records and other information, which are only used to determine illegal use and abuse, and will not be used for other purposes. Usage records include:
Date and time connection status
(2) User's Original IP Address and Port Number Protocol Type
(3) Client software version number
Your requested webpage URL records, cookies, and other information.

4.Sharing, transfer and public disclosure of your personal information

4.1 Polar VPN: Safe & Fast will not provide your personal information to third parties without your consent or authorization. However, with your confirmed consent, iSpeed may share your personal information in the following situations
(1) Sharing with consent: After obtaining your explicit consent, Polar VPN: Safe & Fast will share your personal information with other parties.
(2) Sharing with Authorized Partners: Polar VPN: Safe & Fast will share some of your personal information with partners to provide a better Client Server and User Experience. For example, when Polar VPN: Safe & Fast sends you gifts (if any), Polar VPN: Safe & Fast must share your personal information with logistics service providers in order to arrange for shipping or arrange for partners to provide services to you. We will only process your personal information for specific, explicit, and legal purposes, and will only share information necessary to provide services. At the same time, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this policy, and any other relevant confidentiality and security measures.
(3) Sharing under statutory circumstances: We will share your personal information with the outside world in accordance with laws and regulations, as required by litigation dispute resolution, or as required by administrative and judicial authorities in accordance with the law.
 
4.2 We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
(1) Transfer with affirmative consent: After obtaining your affirmative consent, we will transfer your personal information to other parties.
(2) In the event of a merger, acquisition or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Policy, otherwise we will require the company or organization to seek your authorization again.
 
4.3 Third-party SDK service providers:Our products may include third-party SDKs or other similar applications. When you use such services provided by third parties on our platform, you agree that they will directly collect and process your information (such as in the form of embedded code, plugins, etc.). In order to enhance the social sharing ability of the App, our products integrate MobTech ShareSDK, which needs to collect your system operation information, network status information, International Mobile Equipment Identity (IMEI), Open Anonymous Device Identifier (OAID), and International Mobile Subscriber Identity (IMSI). In order to maximize the security of your information, we strongly recommend that you review their privacy terms before using any third-party SDK services. To protect your legitimate rights and interests, if you find that such SDKs or other similar applications pose risks, we recommend that you immediately terminate the relevant operations and contact us in a timely manner.

5.How we use cookies and similar technologies

5.1 When you use our services, we will store small data files called cookies on your computer or mobile device. Cookies usually include identifiers, site names, and some numbers and characters.
5.2Polar VPN: Safe & Fast does not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have a function to block cookies.

6.How we protect and store your personal information

6.1 Polar VPN: Safe & Fast takes the security of personal information seriously. We take Internet, industry standard practices to protect your personal information, prevent unauthorized access, disclosure, use, modification, damage or loss of information. We will take all reasonable and feasible measures to protect your personal information.
 
6.2 We will take all reasonable and feasible measures to ensure that no personal information unrelated to the services provided by Polar VPN: Safe & Fast is collected. We will do our best to protect your personal information, but please understand that due to technical limitations and various malicious means, information security cannot always be guaranteed in the Internet industry. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.
 
6.3 In the event of a personal information security incident, we will inform you in a timely manner in accordance with the requirements of laws and regulations: the basic situation and impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will promptly inform you of the relevant information of the incident by email, letter, phone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will take reasonable and effective measures to issue announcements.

7.How Polar VPN: Safe & Fast handles personal information of minors.

We encourage parents or guardians to guide Juveniles under the age of 18 to use our services. We recommend that Juveniles encourage their parents or guardians to read this policy and seek their consent and guidance before submitting personal information. However, if you confirm that you can fully understand all the contents of this policy and that your relevant actions for using Polar VPN: Safe & Fast services are appropriate for your age and intelligence, you can independently perform relevant operations (including submitting your personal information to us).

8.Filtering and deletion of harmful information Polar VPN: Safe & Fast prohibits users from using products or services to publish all harmful information

If a user fails to fulfill and comply with the provisions of the agreement during the use of Polar VPN: Safe & Fast, Polar VPN: Safe & Fast has the right to close the account of the user who violates the agreement, and reserves the right to pursue legal responsibility according to law. In addition, after taking corresponding measures, Polar VPN: Safe & Fast will not bear any breach of contract or other legal responsibilities to the user who violates the agreement. Polar VPN: Safe & Fast has the right to handle illegal and irregular content in accordance with this agreement, which does not constitute an obligation or commitment of Polar VPN: Safe & Fast. Polar VPN: Safe & Fast cannot guarantee timely detection of illegal behavior or corresponding handling.

9.How this policy is updated and its scope of application

9.1 This policy is an important part of Polar VPN: Safe & Fast's User Agreement and Member Service Agreement. Polar VPN: Safe & Fast reserves the right to update or modify this policy from time to time. If such modifications result in a substantial reduction of your rights under this policy, Polar VPN: Safe & Fast will send you change notices through different channels, including but not limited to website publicity, private message notification, etc.
9.2 If you do not agree with the revised Privacy Policy, you have the right and should immediately stop using Polar VPN: Safe & Fast's services. If you continue to use Polar VPN: Safe & Fast's services, it is deemed that you accept the modifications made by Polar VPN: Safe & Fast to the relevant terms of this policy.
9.3All services of Polar VPN: Safe & Fast are subject to this policy. However, some services have their specific Privacy Policies, which specifically explain how Polar VPN: Safe & Fast handles your information in that service. If there is any inconsistency between this policy and the Privacy Policy of a specific service, please refer to that specific Privacy Policy.

10. Contact us.

If you have any questions about this policy, you can contact the online customer service of the product function page on the Polar VPN: Safe & Fast platform or submit feedback online. At the same time, Polar VPN: Safe & Fast has set up a play@wahyao email address. You can contact Polar VPN: Safe & Fast through this email address, and we will solve your problem in a timely manner.

11. Account usage matters.

11.1 Account registration
When you register an account, we will collect and use your email number, collect this information to help you complete the registration and use the application functions, and protect the security of your account. If you do not provide such information, you may not be able to use our services normally.

11.2 Account cancellation
You can apply for account cancellation at [My - Settings - Logout account]. When you apply for account cancellation, we will verify your identity, account security status, and cancellation conditions. Please read the instructions in the product cancellation process carefully. After completing the account cancellation, your personal information under the account will be deleted or anonymized, and the related products and services previously associated with the account will no longer be associated, unless otherwise provided by laws and regulations or this Agreement. Once the account is deregistered, it cannot be restored. Therefore, perform this operation with caution.

We only need email information and verification code when registering an account. This user information is stored on our own data server, and the collected user information will not be shared with third parties.